FAQs

SHOPPING INFORMATION

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VENDORS

There is no cost to list your items on our platform. However, there is a 15% commission on every sale made through our platform.

We currently only accept payments through PayPal. We are hoping to add more channels of payment in the future.

Note: For your first sale on, we require that you deliver the goods before payment is released. This is done to confirm that you are a real seller and to protect the users of our platform. For repeat sellers, funds are made available immediately a customer makes a purchase.

If item is not shipped to a customer within 7 days of purchased, we cancel the transaction and refund the client.

Every seller on the IWA marketplace sets their own refund policy. We encourage that each vendor has a 30-day return policy.

You’ll get a notification every time a person orders your designs from our platform so make sure your contact information is correct.

We do promote listings on our different platforms including Pinterest, Instagram, Facebook, your website etc. Make sure your product description has the right keywords and tags. That will go a long way in ensuring you get the maximum reach.

Keep in mind however that sharing and promoting your listings will depend on the quality of the listing and membership type. Some of things we consider include the following and more:

  • Quality of photos
  • Your product description
  • Product relevance
  • Current demand for your product
  • Membership type

We also offer a paid Partner program for designers who want us to help them market and grow their brand.

You handle all your listings including customer service. We encourage that you set up your shop completely to ensure that your customers can contact you directly with questions about your products and services.

In order to become a vendor you will need to meet the following requirements.

  • The items you list should be products that you own.
  • You should have quality photos for your products.
  • The products you list in your shop should be Afrocentric.
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