SHOPPING INFORMATION

What payment methods do you accept?

We accept the following forms of payment:
Visa
Mastercard
American Express
Discovery
PayPal

What should I do if the payment is not accepted?

Please verify your account balance.
If everything is as it should be, but you still can’t make the payment, please contact us via the contact us page to notify us about the problem.

How much will shipping cost?

Shipping costs are dependent on your location and products on your order.
Our online store shows the shipping fee and shipping cost automatically on the checkout.

What Do I Do If the Seller Is Not Responding?

Please allow a 24 – 48 hrs window.
In case the Seller still isn’t responding, please reach out to us through our Facebook page or contact page.

How long will delivery take?

There is no definite or exact number of days.
Please understand that delivery varies depending on our customers’ locations.

What exactly happens after ordering?

You will get a confirmation of your order, followed by a notification that and if it is being processed by the seller up until the order is completed.

Do I receive an invoice for my order?

Yes, along with the details of your order.

Security & Data protection

The information provided on the Site is not intended for distribution to or use by any person or entity in any jurisdiction or country

What information do you collect?

Please review our Privacy Policy to know what personal data we collect and why we collect it.

How do I create an account?

Go to https://www.iwearafrican.com/my-account/ click “Register”, then fill in all the needed information and click “create”.  Registering to our site allows you to access your order status and history

VENDORS

Is there a fee to list my items on the I Wear African platform?

There is no cost to list your items on our platform. However, there is a 15% commission on every sale made through our platform.

How do I receive my payments?

We currently only accept payments through Stripe. We are hoping to add more channels of payment in the future.

Note: For your first sale on, we require that you deliver the goods before payment is released. This is done to confirm that you are a real seller and to protect the users of our platform. For repeat sellers, funds are made available immediately a customer makes a purchase.

If item is not shipped to a customer within 7 days of purchased, we cancel the transaction and refund the client.

What happens if a customer asks for a refund?

Every seller on the IWA marketplace sets their own refund policy. We encourage that each vendor has a 30-day return policy.

You’ll get a notification every time a person orders your designs from our platform so make sure your contact information is correct.

Will you promote my items?

We do promote listings on our different platforms including Pinterest, Instagram, Facebook, your website etc. Make sure your product description has the right keywords and tags. That will go a long way in ensuring you get the maximum reach.

Keep in mind however that sharing and promoting your listings will depend on the quality of the listing and membership type. Some of things we consider include the following and more:

  • Quality of photos
  • Your product description
  • Product relevance
  • Current demand for your product
  • Membership type

We also offer a paid Partner program for designers who want us to help them market and grow their brand.

Who handles the customer service for my products?

You handle all your listings including customer service. We encourage that you set up your shop completely to ensure that your customers can contact you directly with questions about your products and services.

What are the requirements to become a vendor

In order to become a vendor you will need to meet the following requirements.

  • The items you list should be products that you own.
  • You should have quality photos for your products.
  • The products you list in your shop should be Afrocentric.

How do I create an account?

 Go to https://www.iwearafrican.com/my-account/ click “Register”, then just fill in all the needed information and click “create”.  Registering to our site allows you to access your order status and history

What information do you collect?

Please review our Privacy Policy to know what personal data we collect and why we collect it.

Security & Data protection?

The information provided on the Site is not intended for distribution to or use by any person or entity in any jurisdiction or country